Lucemi is not designed to support crisis situations, including abuse, severe mental health conditions, suicidal thoughts, self-harm, or any other medical or psychiatric emergencies. Lucemi cannot and will not provide medical, clinical, or therapeutic advice. If you are in immediate danger or experiencing a crisis, please contact your local emergency services or a country-specific suicide hotline right away.
You must be at least 18 years old to use Lucemi. If you are between 13 and 18, please review the Terms of Service and Privacy Policy together with a parent or legal guardian before using the app. Lucemi is not intended for children under 13.
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Frequently asked questions
If you can't find what you are looking for don't hesitate to contact Lucemi support team.
Is Lucemi safe? Is my data private?
Lucemi never sells or shares your personal data. Your conversations and check-ins are stored securely and used only to improve your emotional insights. You stay fully in control of your information.
How does the AI provide emotional support?
Lucemi uses gentle, psychologically informed language to help you reflect, understand your emotions, and feel grounded. It listens without judgment, offers calming prompts, and guides you toward clarity when life feels overwhelming.
Is this a replacement for therapy?
No, Lucemi is not therapy and doesn’t replace professional mental health care. It’s a supportive space for everyday emotional check-ins, reflection, and stress relief. If you need clinical help, we encourage you to reach out to a licensed professional.
How often should I use the app?
As often as it feels helpful. Some people check in once a day, others use Lucemi during stressful moments or when they want to reflect. There’s no right or wrong rhythm — the app adapts to your pace.
Is it suitable for daily emotional check-ins?
Yes, Lucemi is designed to support gentle, consistent reflection. Daily check-ins can help you notice patterns, understand your emotions better, and build emotional resilience over time.
Is there a free trial?
Yes. All new users receive a full week of unlimited access to every feature in Lucemi. After the trial, you can choose to continue with Lucemi Premium or stay on the free plan — whichever feels right for you.
What is included in the free plan?
Yes. All new users receive a full week of unlimited access to every feature in Lucemi. After the trial, you can choose to continue with Lucemi Premium or stay on the free plan — whichever feels right for you.
What do I get with Lucemi Premium?
Yes. All new users receive a full week of unlimited access to every feature in Lucemi. After the trial, you can choose to continue with Lucemi Premium or stay on the free plan — whichever feels right for you.
Direct Support
Prefer email? Message our experts directly for specialized.
Official Support Email

support@lucemi.me
Standard Response

9:00 AM – 6:00 PM EST
